Terms & Conditions

1. About Us

These Terms & Conditions govern all purchases made through Auréel (“we”, “our”, “us”). By placing an order, you agree to these terms.

2. Product Information

We strive to display our products as accurately as possible. However, natural stones vary in color, clarity and pattern, and slight variations are normal and to be expected. All measurements and descriptions are approximate.

3. Crystal & Metaphysical Properties Disclaimer

Any spiritual, emotional or energetic attributes associated with crystals are based on commonly held beliefs and are not guaranteed to produce any specific outcomes. Our products are purchased as jewellery pieces only and are not intended as medical, psychological or financial substitutes.

4. Pricing & Payment

All prices are listed in [your currency] and are subject to change at any time. We accept all major payment methods available through our checkout system. Payment must be received in full before the order is shipped.

5. Shipping

We aim to dispatch orders within 3-5 business days. Delivery times may vary depending on your location. Once shipped, tracking information will be provided where available.

6. Returns & Refunds (30-Day Policy)

We want you to be completely happy with your purchase. If you change your mind, you may return unworn and unused jewellery within 30 days of receiving your order.

To be eligible for a return:

• The item must be in original condition

• Returned in original packaging

• No signs of wear or damage

• Custom or personalised pieces are not returnable

• Refunds will be issued to the original payment method once the item is received and inspected.

7. Exchanges

If you wish to exchange a product for a different size, style or item, contact us at [email]. Exchanges follow the same 30-day return conditions.

8. Faulty or Damaged Items

If your item arrives damaged or defective, please contact us within 7 days with photos and order details. We will repair, replace, or refund as appropriate.

9. Care & Responsibility

We recommend handling crystal jewellery gently. Natural stones may fracture or scratch if dropped or exposed to harsh chemicals. Damage from misuse or accidental breakage is not covered.

10. Privacy & Data Protection

We process personal information solely for order fulfilment and customer support. We do not sell, trade or share customer data with third parties outside of essential service providers (payment gateways, shipping couriers etc.).

11. Intellectual Property

All photographs, text, branding and product descriptions on our website and social platforms are the property of Auréel and may not be reproduced without permission.

12. Contact

For customer service inquiries, please contact:

📩 nathalie.aureel@gmail.com